Mystery Shopper

Whether you are a small or large business, you have worked hard to earn your customer's loyalty and confidence. Have you ever wondered how loyal and knowledgeable your employee's are? We can test their customer service,work product and loyalty from your customer's perspective. By using hidden cameras and video recorders, you can use the results of our investigation for training, or other areas of store improvement. We can also help you detect and reduce theft, substance abuse and other illegal activities.

While surveillance is a great tool if you already have suspicions about a specific employee or vendor, there other reasons to consider regarding the use of a mystery shopper. Surveillance when you have a specific employee involved usually depicts their acts of wrong doing. Mystery or secret shoppers interact with your employees and can learn more about their product knowledge, attitude, honesty and competence. Employees now days are increasingly in touch with technology and may know that they are being video taped. They will then become more cautious within the workplace than with a customer. Mystery Shopping by your Louisiana Private Investigator takes advantage of our investigative techniques so you can learn the truth about your employees and customer service.

Warning Signs of Workplace theft include:

financial problems

gambling debts

excessive alcohol or drug use

known to bounce personal or post dated checks

frequent requests for advances or raises

 known for borrowing money

sales depend on who is working

irregularities in inventory

 more than usual customer complaints

Interesting Facts:

75% of all employees steal from company at least once, 40% steal twice

 thieves steal as long as the system allows

 nearly 1/3 of all business bankruptcies are the result of employee theft

 the labor law industry has increased over 2200%

75% of all thefts go undetected

Areas that we can assist:

Alcohol/tobacco legal compliance

Product Pricing

Employee Background Checks

Hospitality, Quality, Speed

Cleanliness

Bar Spotting

Sales and Service Evaluations

Competitive Intelligence Gathering

Tools of Trade Include:

Phone Shop

OnSite Evaluations

Digital Photos

Surveillance

Sub Rosa Surveillance

By using our Mystery Shopper services, you can learn how your employees feel about your business. Learn if employees are voicing criticisms or negative comments to your customers? Learn if your employees are knowledgeable about your products and services? We also look for stocked items, cleanliness of the store, displays, spot inspections and many more.

We will develop a report tailored for your specific needs. Call 225-791-1212 for a free consultation.

Key Benefits

Peace of Mind

Hidden video or microphone documentation

  Improve training programs

 

Louisiana Theft Statute:

RS 14:67.10

A.  Theft of goods is the misappropriation or taking of anything of value which is held for sale by a merchant, either without the consent of the merchant to the misappropriation or taking, or by means of fraudulent conduct, practices, or representations.  An intent to deprive the merchant permanently of whatever may be the subject of the misappropriation or taking is essential and may be inferred when a person:

(1)  Intentionally conceals, on his person or otherwise, goods held for sale.

(2)  Alters or transfers any price marking reflecting the actual retail price of the goods.

(3)  Transfers goods from one container or package to another or places goods in any container, package, or wrapping in a manner to avoid detection.

(4)  Willfully causes the cash register or other sales recording device to reflect less than the actual retail price of the goods.

(5)  Removes any price marking with the intent to deceive the merchant as to the actual retail price of the goods.

(6)  Damages or consumes goods or property so as to render it unmerchantable.

B.(1)  Whoever commits the crime of theft of goods when the misappropriation or taking amounts to a value of five hundred dollars or more shall be imprisoned, with or without hard labor, for not more than ten years or may be fined not more than three thousand dollars, or both.

(2)  When the misappropriation or taking amounts to a value of one hundred dollars or more, but less than a value of five hundred dollars, the offender shall be imprisoned, with or without hard labor, for not more than two years or may be fined not more than two thousand dollars, or both.

(3)  When the misappropriation or taking amounts to less than a value of one hundred dollars, the offender shall be imprisoned for not more than six months or may be fined not more than five hundred dollars, or both.  If the offender in such cases has been convicted of theft or theft of goods two or more times previously, upon any subsequent conviction he shall be imprisoned, with or without hard labor, for not more than two years or may be fined not more than one thousand dollars, or both.

(4)  When there has been a misappropriation or taking by a number of distinct acts of the offender, the aggregate of the amount of the misappropriations or takings shall determine the grade of the offense.

C.  Repealed by Acts 2001, No. 944, �4.

Acts 1987, No. 914, �1; Acts 1992, No. 701, �1; Acts 1999, No. 338, �1; Acts 2001, No. 944, �4.